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Computer Systems Technician

Description

This occupation group covers ICT Support Technicians not elsewhere classified.

Skill Level: 2

Occupations in this group include:

  • Applications Packager
  • ICT Support Technicians nec

Unit Group 3131: ICT Support Technicians

ICT Support Technicians provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.

Indicative Skill Level:

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

  • AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

  • NZQF Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience and/or relevant vendor certification may substitute for the formal qualifications listed above. In some instances relevant experience may be required in addition to the formal qualification.

Tasks Include:

  • determining software and hardware requirements to provide solutions to problems
  • responding to inquiries about software and hardware problems
  • adapting existing programs to meet users’ requirements
  • installing and downloading appropriate software
  • ensuring efficient use of applications and equipment
  • implementing computer networks
  • designing and maintaining websites
  • repairing and replacing peripheral equipment such as terminals, printers and modems
  • may work in a call centre

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