Privacy policy

Migration Expert is committed to protecting your privacy and ensuring that your personal information is used and shared responsibly, in accordance with best practices and data protection regulations in Australia. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to keep it secure.

By using Migration Expert’s website and services, you agree to the terms and conditions described in this Privacy Policy.

1. Personal Information Collection

We collect personal information from our clients to provide personalized migration-related services and improve the overall user experience on our platform.

1.1 Information You Provide:

We collect and store information that you voluntarily submit through our website or other communication channels. If you choose not to provide certain information, it may affect the level of service you receive.

1.2 Automatic Information:

We automatically collect certain types of information when you interact with our website, such as using cookies to recognize your browser and gather data related to your visit.

2. Cookies

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser. They enable our systems to recognize your browser, gather information about your location, visit duration, and more.

3. Information Sharing

We may share aggregated demographic data with our partners and advertisers, but this information is not linked to any personal details that can identify individual clients.

We share customer information in the following ways:

3.1 With Migration Expert’s subsidiaries or associated companies, which are subject to this Privacy Policy or follow practices at least as protective as those described herein.

3.2 With third-party agents performing functions on our behalf, such as payment processing, customer service, and marketing assistance. These agents have access to the necessary personal information to fulfil their duties but may not use it for other purposes.

3.3 With other businesses for promotional offers. In these cases, we do not share your name and contact information.

3.4 In business transfers or acquisitions, customer information is generally considered a transferred asset but remains subject to the promises made in any pre-existing Privacy Policy.

3.5 When required by law or necessary for the establishment, exercise, or defence of a legal claim.

Migration Expert may use and disclose clients’ personal information for the primary purpose for which it was collected, for reasonably expected secondary purposes related to the primary purpose, and in other circumstances authorized by the Privacy Act.

In general, we disclose clients’ personal information with their consent for the following purposes:

  • Conducting business, including billing and account management
  • Providing and marketing our services
  • Communicating with clients
  • Complying with legal obligations
  • Managing and improving our services

We may disclose your personal or sensitive information (as defined in the Privacy Act) to regulatory authorities, where required by law, or with your consent.

4. Security

We use Secure Sockets Layer (SSL) software to protect your information during transmission by encrypting the data you input.

We store customer information on high-capacity servers in a state-of-the-art data centre with the following security measures:

  • Security guards monitor all access points
  • Security cameras surveil the entire facility
  • Monitored alarms on all entry points
  • Card access technology records door entry and exit transactions
  • Visitors are required to provide photographic identification and are escorted by staff

It is essential to protect your password and computer from unauthorized access, especially when using shared devices.

5. Children’s Privacy

Our services are not intended for children under the age of 18, and we do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under the age of 18, we will take steps to remove that information and terminate the child’s account.

6. International Data Transfers

Migration Expert’s offices and agents located in other countries may access your personal information to provide our services. In such cases, we take appropriate measures to ensure the protection of your data, in accordance with the best practices and data protection regulations in Australia.

7. Clients’ Rights

In accordance with best practices, you have the right to access, correct, delete, or restrict the processing of your personal data. You also have the right to data portability and the right to object to data processing. To exercise these rights or inquire about your personal data, please contact our Data Protection Officer.

8. Data Protection Officer

For any questions, concerns, or requests related to your personal data, you can reach our Data Protection Officer by contacting us.

9. Conditions of Use, Notices, and Revisions

Your use of this website is subject to our Terms and Conditions. If you have any concerns, please contact us.

You may review or update your contact information at any time.

Our Privacy Policy and Terms and Conditions may change periodically. We recommend checking our website frequently for updates. Our current Privacy Policy applies to all information we have about you and your account.

10. Links

Our website contains links to other sites. Please note that Migration Expert is not responsible for the accuracy or privacy practices of these external sites. We encourage you to read the privacy statements of each website that collects identifiable personal information when you leave our site. This Privacy Policy applies solely to the information collected on the Migration Expert website.

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