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Switchboard Operator

Description

Alternative Title:

  • Telephone Operator

Operates telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.

Skill Level: 5

ANZSCO CODE - 561611

Major Group 5 - Clerical and Administrative Workers
Sub-Major Group 56 - Clerical and Office Support Workers
Minor Group 561 - Clerical and Office Support Workers
Unit Group 5616 - Switchboard Operators

Unit Group 5616: Switchboard Operators

Switchboard Operators operate telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.

Indicative Skill Level:

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

  • AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

  • NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

Tasks Include:

  • operating switchboards and consoles to connect, hold, transfer and disconnect telephone calls
  • responding to callers’ inquiries by providing information such as telephone numbers, dialling codes, call costs, time delays and service difficulties
  • investigating operating system problems and informing maintenance services
  • alerting emergency services when required
  • recording details and determining charges for designated types of calls
  • may monitor the efficiency of systems and maintain service sampling records

Occupations in this unit group

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