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Clerical and Office Support Workers
Sub-Major Group

Clerical and Office Support Workers perform a range of routine clerical and administrative tasks necessary to support the operation of organisations.

Indicative Skill Level:

Most occupations in this sub-major group have a level of skill commensurate with the qualifications outlined below.

In Australia:

  • AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

  • NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

Tasks Include:

  • recording and entering bets, debiting credit and bank accounts electronically, and receiving cash
  • sorting documents, mail and parcels, and delivering items to customers
  • recording and updating information in record management systems
  • interviewing people in surveys and market research to obtain information and their attitudes
  • connecting, holding and transferring telephone calls, and providing telephone service information
  • receiving advertising copy and entering text and other details
  • reading meters

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