Mail Clerk

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

• receiving and checking incoming mail and mail bags
• assisting with the verification of registered and special articles
• operating mail processing equipment such as letter preparation lines, letter indexing and sorting equipment
• performing manual sorting duties and preparing documentation for despatching mail
• processing underpaid mail, bulk mail lodgements, express mail and other mail services
• operating letter indexing and sorting machines, multi-line optical character machines and bar-coding equipment
• investigating complaints regarding lost items