Collection Agent Jobs in Australia

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Registration or licensing may be required.

• liaising with clients, credit staff, accounts receivable departments, process servers, Private Investigators, Barristers and Solicitors to find solutions to payment problems
• identifying, locating and notifying debtors of overdue accounts in writing, by telephoning and in person, and arranging for payments to be made
• tracing addresses of debtors who have moved
• arranging new repayment plans for debtors having difficulties making existing repayments
• referring debtors’ disputes to creditors
• issuing instructions for the commencement of legal action and enforcement to recover money
• arranging for money and goods collected to be transferred to creditors’ possession, and preparing statements of account for creditors
• recording amounts collected and noting any further action required
• complying with debt collection guidelines and relevant legislation