Indicative Skill Level:
In Australia and New Zealand:
Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).
Registration or licensing may be required.
- acting as a facilitator between clients in need and community services
- assessing resources for health, welfare, recreation, housing, employment and other community services
- providing leadership and assistance for the implementation of pilot projects in community development and self-help, and planning and implementing research projects to address client needs, organisation goals and social policy
- cooperating with community organisations, social agencies and voluntary groups to improve services and develop new services
- conducting individual and family case interviews to identify the nature and extent of clients’ problems
- assisting clients to understand and resolve problems by providing information, acting as a mediator and referring them to community and self-help agencies
- analysing, developing, promoting and implementing social policies through the use of practice experience, research, analytic frameworks, and negotiation skills to respond to social need through a fair, equitable and effective allocation of social resources
- monitoring the progress of clients by maintaining contact
- compiling case records and reports
Occupations in this unit group
Work and Live in Australia:
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