Indicative Skill Level:
Most occupations in this minor group have a level of skill commensurate with the qualifications and experience outlined below.
In Australia:
- AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV, or at least three years of relevant experience (ANZSCO Skill Level 3); or
- AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)
In New Zealand:
- NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3); or
- NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)
In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Tasks Include:
- answering customer inquiries for information about goods and services
- resolving customer complaints and problems with goods and services provided
- recording information about inquiries and complaints
- referring complex inquiries to supervisors
- arranging the despatch of information kits and brochures
Subcategory Jobs
Call or Contact Centre Information Clerks: Work and Live in Australia
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Book Your Visa Consultation Today
Call or contact centre information clerks, your dream life in Australia is just a phone call away. Secure your future by booking a migration consultation with our expert registered migration agents. We’re dedicated to guiding you through every step of the process.
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