Bank Workers
Unit Group
ANZSCO CODE - 5521

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV or at least three years of relevant experience (ANZSCO Skill Level 3)

In New Zealand:

• NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• greeting customers, identifying their needs and answering customer inquiries
• ensuring customers’ forms are filled in correctly and checking customers’ identification
• accepting cash and cheques deposited by customers, verifying records and receipts, and crediting customers’ accounts
• paying money to customers according to advice slips, cheques and negotiable documents, and debiting customers’ accounts
• providing change, cashing cheques and recording transactions
• opening and closing accounts for customers
• balancing cash and advising supervisors of cash position and discrepancies
• explaining and promoting bank services to customers and referring them to appropriate financial services