Booking Clerk Jobs in Australia

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

• AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

• NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

• receiving customers’ requests, accepting payments, collecting fares from passengers, and issuing tickets, receipts and change
• answering inquiries about charges, routes, schedules, reservations, coming attractions and fares
• checking service availability and times, and making reservations
• contacting customers to cancel or confirm reservations
• organising displays of service availability, times and other information
• collecting tickets and change from depot clerks
• signalling drivers to stop and proceed
• overseeing passengers’ safety in emergency circumstances, and opening and closing vehicle doors
• assisting passengers to board and alight from vehicles and assisting passengers with baggage