Tourist Information Officer Jobs in Australia
Tourist Information Officer Description
ANZSCO CODE - 451611
| Major Group | 4 - Community and Personal Service Workers |
| Sub-Major Group | 45 - Sports and Personal Service Workers |
| Minor Group | 451 - Personal Service and Travel Workers |
| Unit Group | 4516 - Tourism and Travel Advisers |
Unit Group 4516: Tourism and Travel Advisers
Tourism and Travel Advisers plan and organise travel and accommodation for clients, and provide travel and accommodation information to tourists.
Indicative Skill Level:
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
In Australia:
- AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)
In New Zealand:
- NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)
In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
The occupation Travel Consultant in this unit group has a level of skill commensurate with the qualifications and experience outlined below.
In Australia:
- AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV or at least three years of relevant experience (ANZSCO Skill Level 3)
In New Zealand:
- NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3)
In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Tasks Include:
- determining clients’ requirements for travel, accommodation and special interests
- suggesting itineraries based on available travel routes and cost, availability and convenience of transport
- making and confirming travel and accommodation reservations and informing clients of bus, plane, ship and train connections
- notifying clients of travel dates, baggage limits, and medical and visa requirements
- providing information on tourist attractions and tour availability, and procedures for dealing with lost and stolen documents
- assisting with travel clearances
- collecting payments and issuing clients’ itineraries, relevant documentation, tickets for travel and vouchers for accommodation
- providing information on travel insurance, relevant government regulations such as customs regulations, and use of credit cards and traveller’s cheques
- answering inquiries from tourists and offering suggestions about tours, travel routes, accommodation and local customs
- providing literature and information on local and interstate tours and places of interest
- discussing transport availability and cost
- may work in a call centre
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