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Personal Assistants and Secretaries
Minor Group

Personal Assistants and Secretaries perform organisational, clerical, secretarial and other administrative tasks in support of Managers and Professionals.

Indicative Skill Level:

Most occupations in this minor group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

  • AQF Associate Degree, Advanced Diploma or Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2)

In New Zealand:

  • NZQF Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Tasks Include:

  • liaising with other staff about a range of matters relating to the organisation’s operations
  • drafting and preparing documents such as briefing notes, memoranda and correspondence
  • maintaining appointment diaries and making travel arrangements
  • processing mail, filing correspondence and maintaining records
  • answering telephone calls and inquiries
  • taking and transcribing dictation of letters and other documents

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