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Hospitality, Retail and Service Managers
Sub-Major Group

Hospitality, Retail and Service Managers organise and control the operations of establishments which provide accommodation, hospitality, retail and other services.

Indicative Skill Level:

Most occupations in this sub-major group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

  • AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

  • NZQF Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Tasks Include:

  • planning and organising special functions, sporting, gaming and entertainment activities and the range and mix of products, stock levels and service standards
  • promoting and selling goods and services
  • observing liquor, gaming, health and other laws and regulations
  • developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
  • promoting facilities, conferences, conventions and trade shows to potential customers
  • organising the purchase and maintenance of transport vehicles, equipment and fuel, and transporting goods
  • controlling the selection, training and supervision of staff
  • ensuring compliance with occupational health and safety regulations

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