Hospitality, Retail and Service Managers
Sub-Major Group
ANZSCO CODE - 14

Most occupations in this sub-major group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• planning and organising special functions, sporting, gaming and entertainment activities and the range and mix of products, stock levels and service standards
• promoting and selling goods and services
• observing liquor, gaming, health and other laws and regulations
• developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
• promoting facilities, conferences, conventions and trade shows to potential customers
• organising the purchase and maintenance of transport vehicles, equipment and fuel, and transporting goods
• controlling the selection, training and supervision of staff
• ensuring compliance with occupational health and safety regulations