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Front Office Manager (Hotel)

Description

Alternative Title:

  • Hotel Service Supervisor

Supervises and coordinates the activities of hotel service workers.

Skill Level: 2

Specialisations:

  • Hotel Service Manager
  • Head Housekeeper
  • Head Porter (Hotel)
  • Hotel Concierge
  • Hotel Office Manager

Unit Group 4314: Hotel Service Managers

Hotel Service Managers supervise and coordinate the activities of hotel service workers.

Indicative Skill Level:

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

  • AQF Associate Degree, Advanced Diploma or Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2)

In New Zealand:

  • NZQF Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Tasks Include:

  • determining work requirements and allocating duties to Commercial Housekeepers, Luggage Porters and Doorpersons
  • conferring with managers to coordinate activities with other organisational units
  • maintaining attendance records and rosters
  • explaining and enforcing safety regulations
  • overseeing the work of the unit and suggesting improvements and changes
  • conferring with workers to resolve grievances
  • may perform front office and hotel reception duties

Occupations in this unit group

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